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Field Service Supervisor
Pacific Office Automation
Carrollton, UAE
Full Time
Manager
Field
4 weeks ago
SupervisionCopier/Printer RepairTroubleshootingCustomer ServiceInventory ManagementMicrosoft Office
Free
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SupervisionCopier/Printer RepairTroubleshooting
About the Role
Pacific Office Automation is seeking a Service Supervisor to oversee service technicians in Texas, ensuring productivity and profitability. The role requires 1-3+ years of copier/printer repair industry experience and strong leadership skills.
Key Skills for This Role
SupervisionCopier/Printer RepairTroubleshootingCustomer ServiceInventory ManagementMicrosoft Office
Responsibilities
- Supervise assigned service technicians to meet and exceed department profitability goals
- Assist Branch Technical Manager in administration and recruiting
- Promote service techs productivity and job related personal growth
- Meet or exceed team productivity goals on gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration
- Maintain technical knowledge on all products
- Make recommendations to Field Service Manager for identified service training needs
- Assist Sales department with sales demos as requested
- Handle service calls when open call load is high
- Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees
Requirements
- 1 3+ years experience in the copier/printer repair industry
- Excellent communication skills, verbal and written
- Strong customer service skills
- Exceptional mechanical aptitude and troubleshooting skills
- Computer literacy with MS Outlook, Excel, and Word
- Associate’s degree or equivalent work experience
- 3+ years related experience required, industry experience preferred
Full Job Posting
Company Overview
- Pacific Office Automation is the largest independently owned document imaging and technology dealers in the nation.
- Since 1976, we have grown to over thirty branches located in ten western states.
Position
- We are seeking a Service Supervisor for our offices in Texas – Austin, Dallas.
Primary Objectives/Scope
- Supervise assigned service technicians to meet and exceed department profitability goals.
- Assist Branch Technical Manager in administration and recruiting.
- Promote Service Techs productivity and job related personal growth.
Essential Job Duties
- Routinely demonstrates and creates a helpful and positive work culture.
- Encourages and builds positive relationships and communicates effectively with all co workers and outside customers and vendors.
- Conducts self at all times as the public image of the company.
- Meet or exceed team productivity goals on a number of measurements.
- Meet or exceed all inventory integrity goals.
- Maintain technical knowledge on all products.
- Make recommendations to Field Service Manager for any identified service training needs.
- Assist Sales department with sales demos as requested.
- Handle service calls in the event that the open call load is high.
- Other duties assigned as needed.
- Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees.
Qualifications
- 1 3+ years experience in the copier/printer repair industry.
- Excellent communication skills, verbal and written; strong customer service skills.
- Strong relationship management skills with customers, vendors and employees.
- Exceptional mechanical aptitude and demonstrated skills; proven troubleshooting skills handling digital office equipment.
- Effective organizational skills with ability to use good judgment.
- Demonstrates initiative with ability to seek out relevant information prior to making timely decisions.
- Must have strong ethics and work as an effective, collaborative team member.
- Computer literacy and experience working with MS products: Outlook, Excel and Word.
- Ability to work evenings and weekend hours during peak periods.
Experience
- Associate’s degree or equivalent work experience.
- 3+ years related experience required, industry experience preferred.
Pacific Office Automation Benefits
- Expected annual income: $60k $75k.
- Advancement and growth into leadership roles.
- Team player environment.
- Medical/Dental/Vision/Life insurance plans.
- Matched 401k.
- PTO, Vacation, Sick Leave.
- FSA Program.
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