Field Service Manager, Laundry

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support product installations and start-ups and provide on-site and remote troubleshooting for Electrolux Professional equipment. Document findings and provide feedback to Quality to support continuous improvement initiatives.
• Collect, document, and report accurate technical and field data to internal and external stakeholders.
• Review electrical schematics, drawings, specifications, and supporting documentation for new components, products, and electrical designs. Collaborate with internal and external stakeholders throughout the development and approval process.
• Maintain clear, professional communication with internal and external customers. Visit job sites and perform technical activities as needed to support customer relationships and issue resolution.
• Plan, implement, and evaluate field tests to determine product feasibility and readiness for market release.
• Develop, maintain, and deliver effective equipment training programs through technical documentation and virtual and in-person presentations using appropriate media.
• Support the development and implementation of Customer Care programs in coordination with the Director of Service and Head of Customer Care.
• Conduct periodic audits of Service Partners to evaluate compliance with company policies, parts availability, technical capability, and proper representation of the Electrolux Professional brand.
• Follow and promote all applicable safety rules, regulations, and work practices.
• Build strong customer relationships by providing timely, accurate, and professional responses to inquiries and service needs.
• Support warranty claim reviews by providing technical analysis and documentation as required.
• Complete all assigned safety- and quality-related equipment programs accurately and on schedule.
• Protect the company’s reputation by applying sound ethical business practices in all interactions with employees, customers, suppliers, and the public.
• Interact professionally and respectfully with employees, customers, suppliers, Service Partners, and the public across diverse backgrounds and cultures, while upholding the company’s ethical standards and reputation.
• Maintain current knowledge of service literature and bulletins and distribute relevant updates to Service Partners as needed.
• Perform other duties as assigned by the manager.

WORK ENVIRONMENT

TRAVEL REQUIREMENTS

• up to 70% Travel across the Americas, primarily within the United States and Canada. International travel may be required, and some assignments may arise with short notice.
• A valid driver’s license and valid passport are required.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent plus a minimum two-year technical school certificate, military technical training, or equivalent hands-on technical experience. An associate or bachelor’s degree in electrical, mechanical, industrial, mechatronics, engineering technology, or a related discipline is preferred.
• Minimum three years of hands-on experience in field service, technical service, industrial maintenance, commercial equipment, HVAC, refrigeration, appliances, foodservice equipment, or commercial laundry.
• Minimum two years of experience in a lead, supervisory, field service management, technical support, training, service operations, or customer escalation role.
• Demonstrated ability to troubleshoot electromechanical systems, high-voltage equipment, control systems, gas and electric heating systems, plumbing and drain systems, connectivity, and equipment software or firmware related issues.
• Strong remote-work discipline, written and verbal communication skills, and the ability to work independently while remaining aligned with a distributed team.

PREFERRED SKILLS & ABILITIES

• Experience with commercial laundry, foodservice equipment, HVAC, industrial equipment, connected equipment, payment platforms, or distributor-based service networks.
• Advanced electrical troubleshooting skills, including the ability to interpret schematics and use meters, manometers, diagnostic software, error logs, and connected-equipment dashboards.
• Experience with networking, remote diagnostics, connected-service platforms, service-management systems, CRM, ERP, warranty systems, SharePoint, Teams, Microsoft 365, and Microsoft Copilot or other AI platforms used to improve work efficiency.
• Experience developing technical training, facilitating classroom or virtual instruction, coaching technicians, and creating service documentation.
• Strong organizational, project-management, data-collection, and reporting skills, with careful attention to detail and the ability to operate as both an independent self-starter and a collaborative team member.
• Bilingual English and Spanish preferred

Electrolux Professional Group - meeting needs beyond tomorrow