Field Service Manager – Canada

Dispatch and coordinate Field Service Technicians for all offsite work

Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments

Review and verify technician work; escalate issues as needed

Manage incoming service calls and assign resources accordingly

Maintain compliance with Canada Transport regulations and technician logs

Review inspection reports, repair orders, and timecards for accuracy

Update and maintain the Customer Interaction Center daily

Communicate with customers and internal teams to minimize equipment downtime

Partner with the Service Manager to improve operations and customer satisfaction

Support scheduling, including on-call rotations and reporting

Travel as needed (25% +) based on business needs

Ensure adherence to safety standards and participate in CTOS and OEM training

High School Diploma or equivalent

Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience)

5+ years of experience in heavy equipment, truck, or construction machinery repair

Strong knowledge of: Hydraulics Electrical systems Chassis and track equipment Utility equipment (cranes, digger derricks, hi-rail)

Hydraulics

Electrical systems

Chassis and track equipment

Utility equipment (cranes, digger derricks, hi-rail)

Ability to read and interpret technical manuals and diagnostics

Strong leadership, communication, and problem-solving skills

Comfortable using laptops/diagnostic tools