Field Service Engineer - QLD
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Key Skills for This Role
Full Job Posting
Key responsibilities
- Ensure machines are performing to customer expectations
- React to machine issues in the field within an appropriate timeframe and ensure prompt resolution where an easy fix is not possible, ensure customer is well informed of the plan and potential costs
- Problem solves for operational or mechanical efficiency
- Troubleshoot machine problems and/or performance issues through to resolution
- Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines
- Complete removal and installation of mechanical components such as shafts, bearings, belts, motors
- Work collaboratively with engineering and/or research and development to improve work instructions and/or assist in the writing and editing of “build as” assembly and testing procedure documents
- Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s)
- Maintain close relationship with customer care centre (CCC) team and provide regular updates
- Actively contributes to continuous improvement activities
- Ensure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration
- Assist with training and development of new Field Service Engineers, as requested
- Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner
- Proactively work with customers and internal stakeholders to successfully complete projects (e.g., research and development site testing, refurb, refit or upgrades)
- Regularly report on progress made with the customer activity plan and call cycle plans
- Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales
- Perform customer training, as required
- Promote a “Safety first” culture throughout the company, our customers, and our industry
About you
An industrial trade qualification in electrical, electronic, automation, mechanical, mechatronics, or industrial manufacturing is preferred, or equivalent degree/diploma.
3+ years of experience as a field service engineer or equivalent education.
Relevant experience in troubleshooting either electrical, electronic, or mechanical equipment.
Strong understanding / knowledge of electronics and electrical assembly and wiring.
Knowledge / understanding of PLC.
Experience in PC building, repairing and diagnostic testing.
Working knowledge of PC and MS office suite, required.
Proven ability to read, analyse and interpret technical procedures and/or governmental regulations.
Ability to solve practical problems.
Experience with packaging and/or printing machinery, a plus.
Excellent customer service skills required.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Good written and verbal communication skills.
A positive attitude with a strong customer service mindset.
Experience engaging with customers in a service delivery environment.
Physical Requirements
- Able to perform frequent bending, kneeling, and standing, and work in confined spaces.
- Ability to work under pressure.
- Ability to lift up to 20 Kg., on a regular basis.
- Ability to distinguish between the full range of colours in the colour spectrum.
- No major food allergies that would impede ability to work around or near food, nuts, fruits, and vegetables.
Work Environment
Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures.
Willingness and ability to work overtime, as requested.
Travel
Ability and willingness to travel extensively up to 70% of the time
Must be able to drive without restrictions and possess a valid Driver’s License.
Must be able to obtain a valid passport for travel.
Why work for us
Birthday leave - have a day off on us!
Superannuation employer contribution paid on top of base salary
TOMRA provides eight weeks of fully paid parental leave to all eligible employees
Onsite car parking
Employee referral bonus
Jubilee program
Employee Assistance Program (EAP)
Global career opportunities with a strong record for promoting internally
Professional training and development: We are passionate about people and seeing them succeed.
We love innovation, so we offer a collaborative environment where idea sharing and thinking outside the box is encouraged
We care for the planet and want to make a difference for the future
At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.
About Tomra
Provider of sensor-based recycling and food sorting solutions.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Tomra
Redemption Center Associate
Gloversville, USA
Bottle and Can Retrieval Centers is recruiting for a Part-Time Redemption Center Associates at our Gloversville, NY Location $17.50/HR must have weekend availability Schedule: Wed-Sat 10am-6:30pm, Sundays 8:30am-2:30pm R
FP&A Analyst
London, GBR
Build on your career where finance, data, and real business impact meet! At TOMRA Collection, we’re focused on building a more data-driven and efficient UK business while we scale — and this role plays a key part in that
Maintenance Supervisor
Schenectady, USA
ESSENTIAL DUTIES AND RESPONSIBILITIES Provide day-to-day leadership, guidance, and work direction to local maintenance team members, ensuring safe, efficient, and timely completion of assigned tasks. Coordinate emergency
Field Service Engineer UK
, GBR
As a Field Service Engineer, you will be at the forefront of innovation—working hands-on with manufacture sensor-based sorting technologies and making a real difference every day. Your Impact Installing, commissioning, m
CDL A Driver
New Bedford, USA
· Prepares, receives and provides appropriate documentation for the delivery or pick up of goods to ensure timely service · Maintains contact with dispatcher to receive delivery or pick up instructions or to receive noti
Redemption Center Worker
Newark, USA
Bottle and Can Retrieval Centers is recruiting for a Part Time Redemption Center Worker at our Newark, NY Location $16/hr Plus Tips 20 hours weekly Schedule: Friday- Monday 12pm-5pm Redemption Center Store Associates are
Reverse Vending Centre Attendant-NSW Eastern Suburbs
Sydney, AUS
We are seeking highly energetic superstars to join our team providing cleaning services to our various Reverse Vending Depots and Machines. This role will see you in a tool of the trade vehicle, travelling to various loc
Box Truck Driver
Bristol, USA
Operates a box truck that transports cargo to and from specified destinations Prepares, receives and provides appropriate documentation for the delivery or pick up of goods to ensure timely service Loads, secures and unl
Redemption Center Associate
Gloversville, USA
FP&A Analyst
London, GBR
Maintenance Supervisor
Schenectady, USA
Field Service Engineer UK
, GBR
CDL A Driver
New Bedford, USA
Redemption Center Worker
Newark, USA
Reverse Vending Centre Attendant-NSW Eastern Suburbs
Sydney, AUS
Box Truck Driver
Bristol, USA