sparkhire
Field Service Engineer
Nova Ltd.
Phoenix, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
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Description
Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products.
Why Nova:
Certified Best Places to Work from "Great Places to Work" between 2022-2026 (Rated by our employees) Top 30 in our industry category
Doubled in revenue from 2020 to 2022
Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers
You’ll be joining Nova’s Global Business Group (GBG), a collaborative and high-performing organization that values teamwork, innovation, ownership, and customer success.
Role Responsibilities
- Implement the Customer Support Policy for the Nova End User. Supervise, maintain, and support Nova systems in the field
- Support Nova and End Users service as defined under Nova’s warranty and service support agreements
- Maintain proper reporting methods for all activities of customer support as defined by the US Customer Support Manager
- Maintain Nova’s parts inventory under the position’s control. Maintain proper level of stock in accordance with Nova’s spare parts stock policy, as set from time to time
- Assist in new equipment installations, “add-ons,” and upgrades
- Provide feedback to the US headquarters based on experience gained with customers
- Employ FSRs for all service activities
- Produce a weekly report on assigned customers/systems covering: System’s status, pare to chart, forwarding of all FSRs, customer’s relevant information, sales support issues, and inventory consumption and levels (monthly)
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