Field Service Engineer (On-site Customer Support) -Hsinchu

At IMS Nanofabrication, we shape the future — one nanometer at a time.

Headquartered in Austria, with subsidiaries in Vienna, Taiwan, South Korea, and the USA, we are a global leader in semiconductor technology .

Our cutting-edge mask writers power the world's most advanced chip manufacturing , making high-performance smartphones, PCs, and data centers possible.

By pushing the boundaries of nanofabrication, we enable innovation at the smallest scale — driving progress on a global level.

• Responsible for the daily analysis and maintenance of MBMW (Multi-Beam Mask Writer) equipment at the customer site to ensure maximum tool uptime and stability.
• Perform daily system and facility checks, as well as routine preventive maintenance tasks.
• Troubleshoot and recover tools in case of system errors or incidents, based on a morning/afternoon rotational shift and on-call support schedule.
• Carry out preventive maintenance (PM), including troubleshooting and part replacement.
• Operate, calibrate, and optimize MBMW performance.
• Support tool installation across all phases, including coordination, testing, and acceptance.
• Responsible for task documentation, and for creating and updating service records in the company's ticketing system.
• Minimum 2 years of relevant work experience with a background in electrical engineering, mechanical engineering, physics, or a related field.
• Familiarity with vacuum systems or high-voltage systems is a strong advantage.
• You have very good knowledge of English, written and spoken.
• Able to understand and analyze complex technical content and present it clearly and logically.
• Resilient under pressure, capable of working independently, and a strong team player.
• Well organized, assertive and a likeable team member who is eager to continuously improve the use of interpersonal skills.
• Making informed decisions in stress situations while remaining resilient.
• Flexible working arrangements and rotational shifts is not cumbersome.
• Vendor experience with customers in the semiconductor industry is beneficial
• Willingness to work in a clean room.

What you can look forward to:

• Career & Development: Exciting opportunities to grow professionally and personally - in an international environment
• Team Culture: Dynamic, collegial and open to new ideas - together we are writing the future