Field Service Engineer - Lucknow

Role Overview

Key Responsibilities

• Install, commission, and demonstrate digital finishing machines at customer locations.
• Provide preventive and breakdown maintenance support to customers.
• Diagnose and troubleshoot mechanical, electrical, and control-related issues .
• Attend customer service calls and ensure timely resolution of technical problems.
• Train customers and operators on machine operation, maintenance, and basic troubleshooting.
• Conduct machine inspections and recommend necessary service or replacement of components.
• Coordinate with the internal service, sales, and technical teams for effective customer support.
• Provide technical support to the sales team during customer visits, product demonstrations, and machine evaluations.
• Support installation and commissioning of machines at new customer sites.
• Maintain service reports, installation reports, and customer visit records.
• Travel extensively within the assigned territory as required.

Required Skills

• Good knowledge of mechanical and electrical systems .
• Basic understanding of sensors, motors, drives, control panels, and automation systems .
• Ability to read and understand mechanical drawings and electrical wiring diagrams.