Field Service Engineer II

Work Schedule

• Environmental Conditions
• Job Description
• Field Service Engineer II
• R-01363610
• Field Based Role
• Toronto and surrounding area
• Position Objective:
• The Field Service Engineer (FSE) performs service on our customers’ laboratory instruments, such as installations, repairs and preventative maintenance in assigned territory. The FSE positively interacts with customers to solve technical problems and ensure their equipment is performing optimally.
• Essential Functions:
• Performs installation, upgrades, updates, repairs and preventative maintenance service on a variety of instrument models on-site at customer labs
• Displays professionalism, good communication and technical knowledge in all customer interactions
• Collaborates with internal partners to resolve customer issues and improve processes
• Follows established reporting responsibilities of service ticket documentation (C4S), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions
• Is familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, trunk-stock inventory management, etc.
• Maintains their technical competency level servicing instrument by attending training, staff meetings and remaining up-to-date on new products, markets, customers and competitors
• Interacts with customers to explain & offer the sale of service contracts and other service products
• May be required to perform other related duties as required and/or assigned
• Education Requirements:
• Requires a bachelor’s degree in engineering, biology, chemistry or related field, or equivalent work experience and knowledge.
• Required Qualifications:
• Valid driver’s license & passport
• Canadian Citizen/Permanent Resident or hold a valid Canadian work permit
• Proficient in English (other languages are an asset, but not required)
• Ability to work independently with minimal oversight
• Able to exercise sound judgment when setting work priorities
• Collaborates effectively with other Field colleagues to achieve the team’s collective goals
• Quickly adapts to change with positive attitude and constructive feedback