Field Service Engineer II

Position: Field Service Engineer II

Department: Service

The Field Service Engineer II will independently provide technical services, repairs, and diagnostic support for large industrial AC motors and generators across domestic and international customer sites. This includes field testing of equipment, team leadership, customer relationship management, and advanced troubleshooting, with the potential for international travel.

Field Service Delivery : Independently handle repairs, maintenance, and testing of AC motors and generators. Provide on-site troubleshooting and repair support.

Field Testing : Perform advanced field testing, such as insulation resistance testing, surge testing, partial discharge testing, vibration analysis, and dynamic balancing to diagnose motor and generator issues.

Customer Engagement : Lead customer interactions, ensuring satisfaction and fostering strong relationships. Provide clear, technical communication regarding findings and recommendations.

Leadership : Oversee and guide junior engineers/technicians in the field. Lead small project teams and assist in the planning and execution of complex jobs.

Documentation & Reporting : Prepare detailed field reports, technical documentation, and service records. Ensure timely and accurate reporting of all field activities.

Sales & Service Proposals : Present and propose service solutions, offer additional products and services, and assist in sales closure.