Field Service Engineer, Gx

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?

• Excited by the opportunity to provide 100% customer satisfaction in a cutting-edge scientific environment.
• Able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry.
• A team player who functions well within an interdisciplinary environment.

• Install, repair, maintain, and perform qualification services on Fluidigm systems located at customer sites.
• Troubleshoot instrument hardware and software, often under challenging conditions.
• Identify areas for product and process improvement and communicate these accordingly.
• Employ our customer management tool to track work orders, manage parts inventory, and complete other administrative job tasks.
• Travel approximately 50% of the time on both a scheduled and unscheduled basis.
• Work independently, but also function as a critical and relied-upon member of our Field Services team. This may require travel outside of your assigned coverage territory and contribution to high value service projects.

• A BS in Science or Engineering discipline with five years of industry experience in the service or support of life science instruments.
• Substantial working knowledge of optical, electrical and mechanical sub-systems.
• Expertise in employing root cause analysis and corrective action methodologies.
• Excellent verbal and written communication skills.