Field Service Engineer-Desktop Support

Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.

Monitor ticket queues and assign tickets through ITSM tools;

Perform incident management, RCA for major incidents , and drive issue prevention.

Create and maintain SOPs, runbooks, and knowledge articles .

Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.

Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Desktop Support - Field services

Audio visual devices

Networking / WIFI

About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

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