Field Service Engineer

Join us at NoteMachine and take your engineering career to the next level — with real rewards, real opportunities, and be a part of Brink’s, a global leader within the industry.

We’re NoteMachine , one of Europe’s top ATM providers – moving over £10 billion in cash annually, with over 14, 000 , machines in our ATM network , covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access.

We’re part of the global BRINK’s network – operating in 100+ countries with 59,000+ employees – giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.

As we continue to expand and build our national engineering base, the lookout for a Field Service Engineer who’s hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro-mechanical repair, if you’re a sharp problem solving, solution finding, a master on the tools and great with customers, this role could be the perfect fit.

· Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.

· Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.

· Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism

· Accurately document all service transactions and keep detailed records of any repairs or replacements performed

· Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development

· Conduct quality control checks to ensure that all repairs and replacements meet company standards

Field Service Engineering experience with electro-mechanical systems

ATM experience is ideal but not essential

A drive to deliver on your daily calls, and fix things right first time.

A valid UK driving licence (max 6 active points)

A methodical, problem-solving mindset

Clear, confident communication & customer service skills

Willingness to travel and work weekends/holidays on rotation

No live or spent , IVAs, or bankruptcies in the last 10 years