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Field Service Engineer
Nordson Corporation
Chennai, IND
Full-time
Entry
Onsite
Discovered 1 weeks ago
Nordson Matrix AXIEquipment installationTroubleshootingPreventive maintenanceEquipment repairCustomer relationship management
Free
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Nordson Matrix AXIEquipment installationTroubleshooting
Role Overview
Provide installation and service support for Nordson Matrix AXI equipment.
Support customers in the assigned territory through service, application support, and follow-up.
Key Skills for This Role
Nordson Matrix AXIEquipment installationTroubleshootingPreventive maintenanceEquipment repairCustomer relationship management
Full Job Posting
Work Location
- This position is based in Chennai, India and involves 100% field work.
- The role requires shift-based work and travel when required.
Role Overview
Provide installation and service support for Nordson Matrix AXI equipment.
Support customers in the assigned territory through service, application support, and follow-up.
Responsibilities
- Manage customer relationships and provide customer service and application support.
- Troubleshoot, install, maintain, and repair designated equipment.
- Plan and schedule servicing work so factory output is not affected.
- Perform preventive maintenance and field modifications.
- Maintain customer service logs and internal service records in a timely manner.
- Communicate with customers and Nordson management to resolve issues and complete follow-up.
- Maintain and calibrate tools and test equipment.
- Submit detailed daily machine-service reports.
- Plan the parts needed for customers and maintain attendance records for billing.
Educational Qualifications
- A bachelor’s degree in engineering is essential, with Electronics preferred; Electrical or Instrumentation will also be considered.
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