Field Service Engineer

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Key Responsibilities

• Install, commission, and maintain Syntegon Secondary Packaging equipment, including final mechanical positioning, levelling, running equipment to agreed specifications and ultimately perform site acceptance tests.
• Travel globally (approximately 80% of the time, including both national and international assignments), with flexibility for short-notice travel and occasional weekend work.
• Carry out routine maintenance and planned servicing according to service agreements and schedules.
• Troubleshoot and resolve electrical, mechanical, and software issues, identifying root causes and liaising with engineering teams when necessary.
• Provide customer training on equipment operation and routine maintenance, managing customer expectations and advising on future Maintenance Programmes.
• Respond to breakdowns and short-notice call-outs, working to tight timescales to minimise downtime.
• Produce detailed reports following site visits and submit relevant expenses in a timely manner.
• Support product trials and identify opportunities for machine upgrades and modernisation.
• Maintain up-to-date product knowledge through ongoing training.
• Support the manufacturing facility in Bristol when required.

Knowledge and Skills

• The job holder will hold the following knowledge and skills;
• Qualifications in Mechatronics, mechanical or electrical engineering
• Electrical engineering – a good understanding of both modern and older control systems across a wide range of platforms