Field Service Engineer

Perform failure analysis and root cause studies of premature component failures and formulate the actions necessary to match component reliability.

Perform on-site commissioning of D-VAR, PQ-IVR systems and inverter components and control electronics for domestic and international customers.

Train customer in operating and maintenance practices as appropriate for system type

Assist Engineering & Manufacturing with factory testing of new units.

Responsible for modifying documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc, to reflect actual site/installation conditions.

Ability to specify, review, and implement specialized maintenance procedures for field installations.

Monitor customer units to foresee problems and develop solutions before they affect the customer.

Interact with customer representative to solve problems that need to be handled remotely. As necessary, travel to the customer site to maintain high reliability.

Provide written communications regarding customer units. Produce, distribute, and maintain files containing service reports after each on-site visit. Maintain files and write monthly reports for each unit detailing carryovers. Produce and distribute weekly reports to AMSC management on current field service activities.

Travel time anticipated between 40 - 50%.

Ability to oversee and perform trend analysis of the field service database.

Ability to carry a Field Service pager 20% the time.

Schedule startup/commissioning activities to maintain product delivery commitments.

Other duties assigned.

Technical or Engineering degree . Electrical Engineering is preferred.