Field Service Engineer
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Key skills for this role
Role Overview
The company is seeking enthusiastic engineers for a core engineering profile supporting global consumer electronics and appliance brands.
The role focuses on customer technical support, service resolution, equipment demonstrations, and customer relationship management.
Key Skills for This Role
Full Job Posting
About the Company
Frootle India curates Home, Kitchen, and Wellness brands and is the exclusive Indian partner for 22+ international brands.
The company supports brands including Ecovacs, Tineco, Kuvings, Coway, Instant Brands, XGIMI, Cosori, Levoit, Hoover, Hizero, Blendtec, and Laifen.
Role Overview
The company is seeking enthusiastic engineers for a core engineering profile supporting global consumer electronics and appliance brands.
The role focuses on customer technical support, service resolution, equipment demonstrations, and customer relationship management.
Roles and Responsibilities
- Provide effective solutions to customer concerns using appropriate strategies and tools.
- Coordinate with clients, engineers, technicians, and internal teams to deliver services effectively.
- Follow up on service requests, resolve technical issues, and close requests promptly.
- Demonstrate equipment and educate customers on safe and effective product use.
- Build customer relationships, support satisfaction, retain customers, and increase brand loyalty.
- Inform customers about new features, gather feedback, and share it with Product, Sales, and Marketing teams.
- Manage customer relationships and encourage repeat purchases.
Required Candidate Profile
- A bachelor's degree in Mechanical, Electronics, Mechatronics, or Robotics Engineering is required.
- Excellent verbal, listening, and customer service skills are required.
- Candidates must be able to solve problems proactively and handle multiple requests.
- Candidates must be able to explain technical information and tear down products to understand their parts and operation.
- English and a local regional language are mandatory.
- Immediate joining availability is required.
Perks and Benefits
- Performance-based sales and feedback incentives are offered.
- Travel allowance, paid sick leave, performance bonus, training, cell phone reimbursement, and health insurance are provided.
Compensation
- Compensation is ₹500,000 to ₹600,000 per year.
- Performance bonus is provided as supplemental pay.
Schedule and Employment
- This is a full-time, permanent position with a day-shift schedule.
Work Location
- The work location is in person and the field service role supports customers and equipment on site.
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