Field Service Engineer-27

Develop and maintain strong relationships with GM National and Regional Management responsible for Service Operations and Vehicle/Powertrain Brand Quality, including the GM Engineering community with a focus on product quality improvements and minimizing potential repurchases.

Represent GM as the primary resource and spokesperson in the field for automotive technical and Techline product information

Attend to requests from GM wholesale personnel including Regional Service management, Vehicle/Powertrain Brand Quality, and Engineering as processed through the TAC and FSE Dispatch Center escalation process.

Provide feedback in the form of Field Product Reports (FPRs) to Vehicle/Powertrain Brand Quality Managers and GM Engineering

Provide support for Better Business Bureau (BBB) arbitration hearings and legal cases, such as “lemon law” lawsuits, to protect GM interests

Provide warranty waste reduction suggestions to FSE Leadership and the BQM Team

100% USA Geographic mobility is a requirement for this and all future moves in the field.

Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience.

Knowledge and experience with GM Essential Service tools

State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month).

Possession of a valid driver’s license and a clean driving record

Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app).

Ability to manage, resolve, document, and close dispatch cases in the required time-frame.

Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department

Ability to work with minimal direction and be responsible for self-training to maintain and increase skills

A history of maintaining customer satisfaction in a territory with multiple customer locations is desired

Ability to create and provide specialized training

Excellent communication skills and time management to successfully prioritize and deliver critical services.

Self-motivated with a proactive approach to meeting and exceeding customer expectations.

What Will Give You A Competitive Edge (Preferred Qualifications)

10 or more years hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience.

Familiar with the GM Comeback Process for GM Dealers

Vocational Degree, Technical Degree, Associates Degree or bachelor’s degree

Proficient user of Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.)

Proficient user of Pico Scope

10 plus years customer handling, support, sales, administrative, computer or other business skills applicable to the specific needs of the FSE position

Computer hardware set-up, internet and wireless communications experience

Certified in the following Automotive Service Excellence (ASE) Tests and re-certification at the required intervals:

A1-A9 plus Master Technician certification

B2-B5, plus Master Technician certification

T1-T8, plus Master Technician certification

Knowledge of GM Service Training College (GM STC) training web site and applications

Extensive knowledge of GM vehicle control systems, including controller area networks, GM LAN, etc.

100% completion of GM Service Training requirements including achieving GM Master Technician in one or more GM STC Training paths.

Knowledge of LAN/WAN IT infrastructure

Compensation: The compensation information is a good faith estimate only.

It is based on what a successful applicant might be paid in accordance with applicable state laws.

The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

The salary range for this role is ($69,000 - $107,300).

The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

GM offers a variety of health and wellbeing benefit programs.

Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

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