Field Service Applications Speciaist

Maximise System Adoption and Field Productivity. Ensure FSL and associated Service systems are reliable, well supported and effectively utilised to improve technician productivity and operational efficiency. Deliver an Exceptional User Experien ce. Provide responsive support, effective training and continuous improvement initiatives that enable field teams to confidently adopt new technology and ways of working.

• Act as the first point of contact for FSL and Service systems support across the business. • Provide day-to-day support to technicians, Team Leaders and Field Service Managers. • Administer Field Service Lightning (FSL) and related field applications. • Deliver onboarding, user training and refresher sessions. • Coordinate and support testing, releases and rollout activities. • Manage communications relating to upgrades, outages and system changes. • Maintain system documentation, user guides and knowledge articles. • Gather feedback from field users and identify improvement opportunities. • Support adoption of new functionality and digital ways of working. • Act as the day-to-day operational owner of FSL while working closely with the Salesforce Product Manager - Service. • Monitor user adoption, issue trends and user satisfaction. • Build relationships across Operations, Product, IT and field leadership.

Proven Salesforce knowledge and experience, with a focus on Field Service.

Sound knowledge and proficiency in Microsoft Office products.

Familiarity with Electronic Gaming Machines is a plus.

Outstanding problem-solving skills and the ability to identify and implement improvements.

Strong communication abilities, capable of providing training and assistance to diverse teams.

Ambitious, diligent, and capable of working both independently and collaboratively.

Role Complexity The Field Service Applications Specialist provides the operational link between field operations and the Service technology function. The role combines hands-on system administration, frontline user support and continuous improvement to maximise technology adoption and technician productivity while providing a career pathway for experienced field technicians into business systems and digital technology roles.