Field Sales Executive - Direct Channels
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Key skills for this role
Role Overview
• Address urgent requests from authorities and special events (e.g., UAE Humanitarian Center, iPhone launches).
• Capture sales opportunities outside regular shop operations.
• Provide temporary coverage for retail staff to ensure continuous store operations.
• Assist with customer inquiries, order fulfillment, and maintaining service standards.
• Conduct market visits to gather insights and support retail operations.
• Report on competitive activities, customer behavior, and emerging sales opportunities.
• Assist with event logistics and maximize sales during product launches or festivals.
• Provide regular updates and reports on field activities, sales, and customer interactions.
Key Skills for This Role
Full Job Posting
Key Accountabilities
- Address urgent requests from authorities and special events, including the UAE Humanitarian Center and product launches.
- Capture sales opportunities outside regular shop operations.
- Provide temporary coverage for retail staff to ensure continuous store operations.
- Assist with customer inquiries, order fulfilment, and service standards.
- Conduct market visits to gather insights and support retail operations.
- Report on competitive activities, customer behaviour, and emerging sales opportunities.
- Assist with event logistics and maximise sales during product launches or festivals.
- Provide regular updates and reports on field activities, sales, and customer interactions.
Qualifications and Experience
- A bachelor’s degree in IT, Telecom, or Sales and Marketing is required.
- Three to five years of experience in quality assurance is required, ideally in retail or customer service.
- At least two years of team leadership experience focused on coaching and performance is required.
- Knowledge of TDRA regulations and CPR compliance is required.
- Familiarity with AI technologies and process optimisation is required.
- Strong experience in reporting, performance analysis, and data-driven decision-making is required.
Skills and Competencies
- The role requires self-motivation, effective listening, customer focus, and the ability to act independently.
- Candidates should be motivated to exceed KPIs and have evidence of meeting or exceeding service or sales targets.
- Networking, relationship building, collaboration, influencing, persuasion, leadership, and coaching are important capabilities.
- Mobility within the local area is required.
- Additional tasks may be assigned in line with business needs.
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