Field Retail Growth Partner

• Oversee the end-to-end execution of Katapult’s lease-to-own program from pre-launch collaboration through post-implementation optimization.
• Conduct regular store visits, audits, and structured business reviews to assess performance, reinforce standards, and implement action plans.
• Ensure adherence to Katapult policies, operational guidelines, merchandising standards, and applicable compliance requirements. Coach retail teams on corrective actions when necessary.

• Lead onboarding and ongoing training for retail sales associates, store leadership, and field operations teams.
• Deliver workshops focused on selling strategies, customer experience excellence, and operational best practices to drive sustained engagement and performance improvement.
• Deliver targeted training sessions for stores or individual associates to deepen product knowledge and strengthen selling skills.

• Monitor competitive activity, market dynamics, and field performance trends across assigned territories.
• Provide actionable insights and structured feedback to Retail Operations & Growth leadership to inform reporting enhancements, infrastructure improvements, and expansion strategies.
• Collaborate cross-functional with Business Development, Client Success, Marketing, Risk, and Operations to ensure seamless program execution.
• Celebrate wins and share best practices with associates to help everyone drive results and deliver best-in-class customer service.

• Represent Katapult at retail field meetings, partner events, and industry gatherings to strengthen relationships and elevate brand presence.
• Support local marketing initiatives and ensure proper merchandising and point-of-purchase materials are executed effectively in store.
• Provide hands-on training during key events and weekends, supporting associates in real-time transactions and through role-playing exercises to build confidence and comfort.
• Minimum 5 years retail store leadership experience required (Store Manager, District Manager, Franchise Operator, or multi-unit leadership strongly preferred).
• Experience within financial services required; near-prime or non-prime lending experience strongly preferred.
• Demonstrated ability to influence and lead through partnership in environments without direct authority.
• Strong operational acumen with the ability to analyze performance reporting, identify trends and outliers, and translate insights into actionable field strategies.
• Proven experience driving behavior change and adoption at the store level.
• Strong presentation and training capabilities with the ability to engage and motivate frontline sales teams.
• Self-starter with the ability to manage a multi-state territory independently.
• High level of professionalism, accountability, and executive presence.

Our mission is clear: to unlock financial possibilities through innovative technology.

Our vision is to remove financial barriers and transform the shopping experience with technology that simplifies and enhances access for consumers.

Our core values reflect how we operate—we aim to uplift our employees, customers, and retail partners by offering transparent and innovative financial solutions.

We deliver outstanding results through dedication, integrity, and teamwork, creating opportunities for success and growth every day.

Inclusion is at the heart of who we are; together, we achieve more.

We work hard, play hard, and celebrate big wins.

At Katapult, we believe that opportunity is everything, and our people drive our success.

We seek individuals who are committed to excellence, eager to learn, and ready to bring their best every day.

With a competitive benefits package, an engaging culture, and ample opportunities for career advancement, Katapult is committed to investing in its people.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.

Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Community Choice Financial® Family of Brands , including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process.

Read the AI Use Consent and Acknowledgement for more information.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message.

Any official email correspondence will come from the domains @ccfi.com.

In-store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

#INDCORP