Field Project Manager

Responsibilities

• Conduct site walk-through for implementation planning;
• Communicate and enforce scope of work as well as set and manage schedules for contractors;
• Lead and manage installation projects to ensure deadlines are met;
• Train, manage performance, provide coaching/feedback, and analyze data to maximize team performance and productivity;
• Manage receipt and delivery of project materials.
• Estimate time, cost, and logistics for installation projects;
• Manage all project documentation;
• Provide additional coaching and guidance to subcontractors as needed throughout the project lifecycle;
• Oversee and resolve escalated Customer/Resident/Contractor concerns;
• Manage ongoing communications with the client's site team to proactively implement schedules for on-site projects, identify pain points and optimize the SmartRent experience;
• Foster continuous communication and collaboration with sales, field managers, support, product team, and developers, including sharing feedback and making recommendations for improvement;
• Develop and maintain process efficiencies to enhance documentation and streamline operations;
• Evaluate staffing requirements, compliance, and projected needs to maintain high-quality standards and make necessary adjustments to the installation project; and
• Travel (up to 20% of the time) to site locations across the country to manage projects effectively: weekends, nights, and holidays may be impacted.

Required Qualifications

• Excellent written and verbal communication skills;
• Self-motivated with natural leadership abilities;
• Background in residential construction management;
• Hands-on experience training customers on software systems;
• Technical support experience with Enterprise Hardware/Software or SaaS Solutions;
• Previous experience in face-to-face client meetings;
• Ability to de-escalate situations and resolve conflicts effectively;
• Willingness to work flexible hours, including nights and weekends;
• Ability to travel extensively, up to 80% of the time, managing projects in various locations across the country;
• Proficiency in writing about technical subjects in a clear and engaging style;
• Enthusiasm, patience, and organizational skills to handle multiple client requests effectively; and
• Strong work ethic and meticulous attention to detail.

Preferred Qualifications

• General understanding of HVAC systems;
• Experience in Property Management, Customer Service, or Hospitality; and
• Technical knowledge of smart home devices and installation processes
• Salary: $70,000.00 annually. This role may also be eligible for bonus, commission, or other variable compensation.

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