Field Process Engineer 5

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

At Lam, as a Field Process Engineer you are a customer-focused expert on our equipment, pushing the boundaries to meet customer needs. You’re responsible for completing process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. You play a vital role in supporting the customer in installations, training, and identifying design improvements with product groups.

Provide process support, installation, resolve and improve process/system/productivity, and develop processes of new applications of Lam equipment at customer sites.

Serve as key field support for Beta sites, evaluations, or first-in-fab installations.

Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations to optimize device architecture and process modules.

Partner with customers to meet requirements for new technology process, to support existing processes, and to address process deviations through root cause analysis.

Develop new or modified processes, define best known method process recipes, and partner with the hardware engineering to define chamber requirements and characterize hardware designs to meet customer performance requirements.

Collaborates with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges.

Represent Lam to our valued customers and deliver exceptional customer satisfaction.