Field Operations & Program Manager

Transaera is a fast-growing, VC-backed startup, dedicated to redefining the future of air conditioning with cutting-edge, sustainable solutions.

Based in Somerville, MA, we’re tackling one of the planet’s most pressing challenges: making cooling more efficient, affordable, and environmentally friendly.

At Transaera, you’ll join a passionate team of engineers, scientists, and visionaries committed to creating a cooler, greener future.

Everyone here owns outcomes, not just tasks.

If you want to build something from scratch and leave your mark on a growing company, you'll fit right in.

Learn more about our revolutionary work at www.transaera.com .

As our first Head of Installation & Service, you will own the end-to-end post-sale experience for our customers.

That means getting our DOAS units from the factory floor to the rooftop safely, on time, and without drama, then making sure they stay running once they are there.

This is a builder role.

You'll create the processes, checklists, and playbooks that will define how we operate at scale.

You'll work closely with our sales, engineering, and operations teams and will be the connective tissue between a customer's signed order and a humming, commissioned unit on their rooftop.

You will create relationships with field service technicians and establish Transaera’s service roadmap.

• Coordinate the full logistics chain from factory to rooftop installation site, acting as the primary point of contact for our customers to coordinate all aspects of the installation including permitting, certifications and commissioning
• Build and manage relationships with local installation contractors and other required vendors to build out standard work for Transaera’s installations
• Develop and maintain installation documentation including rigging diagrams, quick start guides, commissioning checklists and training materials