Field Operations Manager - Houston, TX

Position overview

Principal responsibilities

• Manage safety activities, field operations personnel, customer satisfaction, productivity, branch profitability, and company assets.
• Directly manage Field Supervisors, Inspectors, Technicians, Site Managers, and Site Supervisors.
• Coordinate with Planning and Project Management for sold service work and maintain scheduling visibility.
• Resolve customer concerns through the Voice of Customer process.
• Maintain equipment and assets in good working order and in compliance with applicable safety standards.

Detailed duties

• Ensure monthly safety meetings, toolbox talks, vehicle and equipment inspections, and field audits follow established guidelines.
• Ensure all field operatives meet the target for 100% POWRA completion.
• Ensure customer concerns and complaints are resolved to the customer's satisfaction and in Konecranes' best interest.
• Ensure work in progress is scheduled or tentatively scheduled on the planning board.
• Manage productivity according to targeted metrics.
• Manage the gross margin and profitability of the branch operation.

Experience and capabilities

• Minimum five years of experience as a manager in a customer service operations role; equivalent experience, education, and training may be considered.
• Previous experience managing a customer-facing field service business is preferred.
• Leadership experience, well-developed people skills, and a strong understanding of mechanical and electrical principles are required.
• Good written and verbal communication skills and good PC skills are required.

Other requirements

• The role requires a good driving record that can be maintained.
• The role requires travel as needed, including overnight trips, estimated at 10% to 20%.
• This is a safety-sensitive position.

Benefits and leave

• Benefits include medical, dental, and vision plans, a 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, and travel insurance.
• Vacation, sick leave, and ten paid holidays are provided according to the stated service and eligibility schedules.

About Konecranes