Field Operations Manager

DNG / StarTouch Communications is seeking a highly capable and results-driven Field Operations Manager (FOM) to lead a distributed team of Field Technicians supporting our wireless network infrastructure across Washington, Oregon, and Northern California.

This role is accountable for both ongoing field operations of active (on-air) network assets as well as the deployment of new network builds, link construction, and circuit turn-ups.

The ideal candidate is a strong leader of both people and projects, with a deep understanding of operational milestones, service delivery, and network performance accountability.

• Lead and manage a geographically dispersed team of Field Technicians across WA, OR, and NorCal.
• Maintain a high-performance culture focused on network reliability, uptime, and rapid issue resolution.
• Oversee day-to-day field operations for existing network assets, ensuring high availability and SLA adherence.

• Drive execution of new network builds including microwave links, site integration, and circuit turn-ups.
• Own the construction (CX) lifecycle from planning through completion, ensuring milestone alignment and delivery commitments.
• Forecast, track, and actualize key project milestones, deliverables, and timelines.

• Oversee field operations ticket management processes, ensuring efficient prioritization, dispatch, and resolution.