ashby
Field Operations Associate
Serve Robotics
Dallas, USA
Full-time
Entry · 1+ years experience
Onsite
USD 22-22 hourly / hour
Discovered 1 weeks ago
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Role Overview
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
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Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
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