Field Network Engineer

Location

• South East (London and surrounding areas), a full UK driving licence and residence within the advertised region are essential.

Salary

• salary dependent on experience, plus company car, fuel card, paid overtime and on-call and expenses covered.
• Due to continued growth, Comms-care is looking for a Field Network Engineer to join our Technical Services team. This role combines field-based and remote technical support, helping customers resolve hardware and networking issues and return systems to service quickly and effectively.
• Whilst experience with networking technologies is advantageous, we're equally interested in candidates with transferable technical skills, a strong aptitude for troubleshooting, and a desire to develop their career. Full training and ongoing development will be provided.

What your role as a Field Network Engineer will involve

• Work within the Technical Services team and be responsible for providing the technical support skills to our customers both onsite and remotely.
• Installing and supporting network devices, PCs and Servers for our customers.
• Remote and onsite troubleshooting.
• Pre-staging of router and switch installations according to documentation.
• Facilitating customer adds, moves & changes, customer rollouts and other project based installs.
• Project based site survey and documentation.
• Post-Sales support.
• Site visits to assess and swap non-functional equipment.
• There will also be an On Call requirement of not more than 1 week in 3.

To set you up for success, we are looking for the following skills and experience