Field Manager at Estes Express Lines — Columbus, USA | Base Career | Base Career

Field Manager at Estes Express Lines — Columbus, USA | Base Career | Base Career

Full Job Posting

Visit Clients’ locations weekly to address issues and concerns, and to build strong inter-company partnerships
Communicate daily with drivers, dispatch, customers, and Sr. Management
Identify areas in need of improvement, develop and execute improvement plan
Observe and evaluate driver functions and coach drivers on needed improvements
Assign and monitor driver routes, authorize days off and manage performance
Enforce company policies and procedures
Enforce work ethics and operational structure
Oversee the day-to-day direction and management of operations
Supervise local drivers making deliveries to end customer (Business, Home Owner, Job-site)
Train drivers on customer delivery practices and expectations
Support customer relationships, oversee profit and cost controls; and negotiate claim settlements up to $1,000.00.
Ensure safety, service and quality measures are followed
Make deliveries, assist with deliveries, and move equipment as needed
Enforce Company Policy and Procedures (including Safety)
Investigate damage claims, accidents and property damage
Regular attendance is required.
This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background
One to three years’ experience in customer service and/or transportation
CDL required
One year supervisory experience preferred
Proficient in Microsoft Excel
Excellent communication skills (listening, verbal, written)
Customer service focus
Problem solving and analytical ability
Prioritization and time management skills
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States