Field Engineer

Responsibilities:

• The Field Engineer is responsible for deploying, configuring, and sustaining network and systems infrastructure at customer and program sites across the United States. This role carries the technical depth of a systems engineer but applies it in the field, where the engineer is frequently the only technical presence on site and must diagnose and resolve issues independently. Success requires a strong hands-on foundation across networking, server administration, and endpoint support, combined with the customer-facing judgment and adaptability to work effectively in unfamiliar environments under schedule pressure.
• Field Deployment & Site Operations
• Travel to customer and program locations throughout the United States to perform installations, system deployments, and infrastructure build-outs.
• Conduct site surveys to assess power, space, connectivity, and environmental requirements in advance of deployment.
• Rack, cable, and configure network and server hardware, validating functionality prior to turnover.
• Execute customer handoff procedures, including acceptance testing, walkthroughs, and end-user orientation.
• Serve as the on-site technical point of contact during active deployments, coordinating with remote engineering staff as needed.
• Network Infrastructure
• Configure and troubleshoot routers, switches, firewalls, and wireless infrastructure to established program baselines.
• Establish and validate site connectivity, including VPN tunnels, circuit turn-up, and remote access.
• Diagnose network faults on site using structured troubleshooting methods and escalate complex issues with clear supporting detail.
• Verify network performance and security configuration against program standards before closing out a deployment.
• Systems & End User Support
• Install, configure, and maintain Windows and Linux servers, workstations, and virtualization hosts.
• Perform system administration tasks including account provisioning, access control, patching, and backup verification.
• Support end users on site and remotely, resolving hardware, software, mobile device, and peripheral issues.
• Deploy and configure imaging, endpoint management, and software distribution tooling.
• Security & Compliance
• Apply security baselines and hardening standards to deployed systems and network devices.
• Maintain accountability for equipment, media, and sensitive material while in transit and on site.
• Follow established change control and configuration management procedures for all field modifications.
• Report security concerns and anomalies encountered in the field through appropriate channels.
• Documentation & Collaboration
• Produce accurate as-built documentation, site records, network diagrams, and trip reports following each engagement.
• Contribute to installation guides, runbooks, and knowledge base articles that improve repeatability across sites.
• Coordinate with Systems Engineers, Network Engineers, and program management to align field execution with technical design.
• Provide informal guidance and on-the-job training to Technical Associates supporting field operations.

Required Qualifications:

Desired Qualifications:

Key Competencies:

Physical Requirements:

Location/Travel: