workday

Field Customer support Agent - South Manchester

Eonnext

Manchester, GBR

Full-time

Entry

Onsite

GBP 32535-34957 yearly / year

Discovered 1 weeks ago

smartphonetabletBody Worn Camera

Apply

Free

Job Fit Check

Base Career helps you apply smarter for this job.

Ready to Scan

Key skills for this role

smartphonetabletBody Worn Camera

Smart Apply

Full Job Posting

Salary – £32,535, rising to £34,957 once fully trained, plus great benefits

We’ll provide everything you need, including a smartphone, tablet, Body Worn Camera, tools, uniform, vehicle and fuel card. Once trained, you’ll be eligible for our achievable reward scheme, with the opportunity to boost your earnings. There may also be opportunities to train to install PAYG meters.
No two visits are the same, and we’re proud to deliver excellent customer service. With flexible working, optional overtime, and plenty of independence, this is a role that offers variety, job satisfaction, and the chance to make a real difference. Apply today!

Here’s a taste of what you’ll be doing

Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.

Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).

Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.

Recording job information using the appropriate paperwork or electronic equipment.

Are we the perfect match?

Previous experience gained within a customer facing role with a real desire to help customers.

Excellent verbal communication and negotiation skills.

Basic PC skills with the ability to use a smart phone and tablet.

Live in South Manchester and happy to travel with overnight stays where required to complete training.

A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).

Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.

Here's what else you need to know

The salary for this role starts at £32,535 rising to £34,957 once fully trained. You can earn more through an on-target reward scheme and high performance.

Your role also includes a monthly £10 electric and £10 Broadband allowance

This is a permanent role.

Excellent parental leave allowance.

Any questions on the role - please reach out to Eonnext.recruitment@eonnext.com

Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds

Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings

Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024 . We’re open to discussing how flexibility can work for you

Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers . We’re also proud winners of Best Employer for Women and Human Company of the Year —recognising our inclusive, people-first culture

Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone

Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process

Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way

For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.