Field Claims Representative

The Voice of Texas Agriculture.

Company Name: Texas Farm Bureau Casualty Insurance Company | Department: Claims

This position is responsible for investigating and resolving claims in a fair, prompt, and efficient manner, according to company and Claims department policies and procedures.

Confirm status of policy and coverage.

Investigate, evaluate, and settle claims while applying technical knowledge and human relations skills to effect fair and prompt settlement of claims.

Answer calls and complaints promptly.

Investigate and submit coverage questions and Agents’ error and omission claims to the District Claims Manager.

Submit required reports on each assigned claim to the District Claims Manager in a timely manner.

Recognize the need for experts, including those from within or outside the company, and report that to the District Claims Manager.

Advise the District Claims Manager of new lawsuits, counseling with the insured, exploring the possibility of settlement, and assist in the preparation of each case for defense as necessary.

Recognize and thoroughly investigate Subrogation claims and make referrals to the Subrogation unit.

Recognize potentially fraudulent claims and report to District Claims Manager and Special Investigations Unit in accordance with company guidelines.

Evaluate, set, and recommend reserves consistent with company policies.

Investigate and report accidental death claims, property protection claims, and payment to fire departments within established procedures.

Assist in other areas as needed due to business necessity.

Pay and process claims within designated authority level.

Enter claim payments, reserves, and new claims into the computer system, using concise yet sufficient file documentation.

Resolve complex, severe exposure claims using high service-oriented file handling.

Complete and forward Claims department report to Underwriting.

Present cases and participate in their discussion at claim committee meetings.

Recommend and use structured settlement programs where appropriate.

Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.