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We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.
As our Field Application Specialist you will be responsible for training and supporting our customers on all SOPHiA GENETICS Bundle solutions. You will closely interact with the sales and product management teams to relay customer needs and feedback, ensuring we continuously improve our offerings. You will also contribute to ongoing laboratory projects, such as protocol optimizations, and support the team by drafting scientific and quality documents, including fact sheets and work instructions.
Customer Training and Support:
Provide appropriate training to customers on SOPHiA GENETICS solutions, manage customer support
Build effective relationships with new and existing clients for field application purpose, monitor the customer feedback on product usage
Internal Laboratory participation:
Elaborate laboratory documents
Train internal and external collaborators
Product Development:
Gather feedback from customers regarding their needs, communicate internally for product design improvement
Coordinate with the development and/or marketing team for proper market implementation
Skip the repetitive application forms
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Boston, USA
Boston, USA
Boston, USA
Cambridge, GBR
Boston, USA
, AUS
Hands-on wet-lab NGS experience, including library preparation; theoretical NGS knowledge alone is insufficient.
Previous experience in a FAS, Implementation or SME style role is highly required, while prior commercial or customer-facing experience is preferred; sales experience is not required.
Hamilton liquid-handling automation experience is highly valuable for at least one hire and should ideally include understanding installed scripts and troubleshooting errors
This role is unlikely to suit someone making their first move from an academic lab - Ideally you'll have previous experience interacting with customer or external parties and be able to translate complex technical and clinical terms into simple language.
An ability to travel 60-75% to various locations across Europe to execute training and any customer support
You will need to be fully fluent in English - Additional European language skills beneficial.
Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous
At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.
At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal
We use the power of AI to help our partners make decisions. If you’re utilising AI in your search and application process, why not use some of these prompts, or read our AI guide.
‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’
‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’
‘I am a *job title* - What can SOPHiA GENETICS offer my career?’
Apply now with your CV and any supporting information.
Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.
We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilize agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.
Starting Date: ASAP
Location: Field-Based. UK or EU5.
Contract: Permanent
Swiss publicly traded health-tech company providing AI-powered multimodal data analysis for clinicians treating cancer and rare diseases.
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