Field Application Scientist at ONI — Remote, USA | Base Career

Demonstrate the value of ONI’s technology suite to potential customers through in-person demonstrations at customer sites across multiple application spaces
Deliver high-quality customer experience by maintaining cutting-edge imaging method expertise, operating as a peer to customers
Create product awareness by engaging with the scientific community, answering technical questions, delivering presentations and demonstrations to showcase ONI’s products at conferences, webinars, seminars, and other industry events
Work closely with the Sales team to understand the status and details of each opportunity in the sales funnel, and providing scientific insights during pitches and meetings with potential customers
Design and conduct experiments at customer’s sites or in ONI’s laboratory, to highlight how ONI’s technology suite can solve specific challenges and meet their needs
Assist customers in the setup and operation of products by conducting demonstrations and training sessions, both remotely and on-site, to ensure customers can effectively utilize ONI’s products
Provide ongoing hands-on support and guidance to customers, serving as a primary point of contact for technical inquiries, support requests, troubleshooting, and issue resolution
Facilitate the packing & shipping of components, instruments and products to customer base and internal users using couriers
Work with global logistics team to coordinate shipments and liaise with external and internal customers on a daily basis
Maintain accurate records of customer interactions, demonstration outcomes, technical issues, and resolutions in Salesforce
Generate regular reports on customer feedback, product performance, and customer success metrics for Product and Marketing teams to assess and improve customer satisfaction
Characterized and performed data analysis of biological samples using relevant fluorescence microscopy techniques
Designed protocols for preparation of samples in fluorescence in situ hybridization (FISH), immunohistochemistry or fluorescence microscopy.
Conducted physical demonstrations and presentations of innovative Life Science technologies to technical audiences
Balanced and prioritize multiple projects in parallel and at different phases
Worked as part of a multidisciplinary scientific team
Sample preparation for fluorescence microscopy, fluorescence in situ hybridization (FISH) or immunohistochemistry

Field Application Scientist

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