indeed
FEMALE SPA Receptionis
Business Corridor
Dubai, UAE
Full Time
Entry
Onsite
AED 2,000/month / month
1 months ago
Customer ServiceAppointment Booking SystemsPOS SystemsMicrosoft OfficeCommunicationOrganizational Skills
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Customer ServiceAppointment Booking SystemsPOS Systems
About the Role
Business Corridor is hiring a Spa Receptionist to create a welcoming experience for guests, manage appointments, and support front desk operations. The role requires excellent customer service and organizational skills.
Key Skills for This Role
Customer ServiceAppointment Booking SystemsPOS SystemsMicrosoft OfficeCommunicationOrganizational Skills
Responsibilities
- Welcome guests warmly and verify scheduled appointments and services
- Provide professional assistance and information regarding spa treatments, services, policies, and procedures
- Inform guests about ongoing promotions, special offers, membership programs, and retail products
- Collect and document feedback to help improve service quality and guest satisfaction
- Address concerns promptly and professionally, escalating issues when necessary to management
- Open and close the spa according to operational requirements
- Maintain a clean, organized, and professional reception area at all times
- Answer telephone calls, respond to inquiries, and manage appointment bookings efficiently
- Coordinate appointment schedules to ensure smooth daily operations and optimal staff utilization
- Manage visitor logs and maintain accurate client records and databases
- Inform therapists and service providers of schedule changes, walk in guests, and last minute cancellations
- Maintain and update records of returning guests
Requirements
- High School Diploma or equivalent required
- Additional qualifications in Hospitality, Customer Service, Business Administration, or related field are advantageous
- Previous experience in a spa, wellness center, salon, hospitality, or customer service environment preferred
- Familiarity with spa services, treatments, and wellness products is an advantage
- Excellent verbal and written communication skills
- Strong interpersonal and customer service abilities
- Exceptional organizational and multitasking skills
- Ability to work efficiently in a fast paced environment
- Proficiency in appointment booking systems, POS systems, and Microsoft Office applications
Full Job Posting
Role Overview
- The Receptionist serves as the face of the shop and is responsible for creating a welcoming, professional, and memorable experience for every guest.
- This role involves managing appointments, handling client inquiries, coordinating front desk operations, and supporting the overall efficiency of the spa.
Guest Relations
- Welcome guests warmly and verify scheduled appointments and services.
- Provide professional assistance and information regarding spa treatments, services, policies, and procedures.
- Inform guests about ongoing promotions, special offers, membership programs, and retail products.
- Collect and document feedback to help improve service quality and guest satisfaction.
- Address concerns promptly and professionally, escalating issues when necessary to management.
Front Desk & Administrative Operations
- Open and close the spa according to operational requirements.
- Maintain a clean, organized, and professional reception area at all times.
- Answer telephone calls, respond to inquiries, and manage appointment bookings efficiently.
- Coordinate appointment schedules to ensure smooth daily operations and optimal staff utilization.
- Manage visitor logs and maintain accurate client records and databases.
- Inform therapists and service providers of schedule changes, walk in guests, and last minute cancellations.
- Maintain and update records of returning guests.
Education
- High School Diploma or equivalent required.
- Additional qualifications in Hospitality, Customer Service, Business Administration, or a related field are advantageous.
Experience
- Previous experience in a spa, wellness center, salon, hospitality, or customer service environment is preferred.
- Familiarity with spa services, treatments, and wellness products is an advantage.
Skills & Competencies
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Exceptional organizational and multitasking skills.
- Ability to work efficiently in a fast paced environment.
- Proficiency in appointment booking systems, POS systems, and Microsoft Office applications.
Salary
- Pay: AED2,000.00 AED3,000.00 per month
Work Location
- Work Location: In person
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