Female Operations Supervisor
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Key skills for this role
About the Role
Supervise a team of over 50 female staff, manage customer service operations, ensure compliance, and improve processes in a dynamic environment.
Key Skills for This Role
Full Job Posting
Overview
- >Supervise and manage a team of 50+ female staff (nannies, babysitters, and housekeepers).
- Oversee and support a customer service team of 3-5 members, ensuring efficient handling of inquiries and bookings.
- Manage a team of 8-10 drivers, ensuring smooth transportation scheduling for staff pickups and drop-offs.
- Conduct regular team meetings, training sessions, and performance reviews.
Scheduling & Operations
- Develop and manage daily staff scheduling for service appointments and transportation logistics.
- Monitor and adjust schedules to ensure optimal resource allocation and minimal disruptions.
- Address operational challenges, including last-minute rescheduling or service changes.
Customer Service & Crm Management
- Ensure efficient handling of client bookings, requests, and complaints.
- Oversee CRM and online systems to manage staff assignments, client information, and payments.
- Maintain high service standards, addressing client concerns promptly.
Process Improvement & Compliance
- Implement and improve operational workflows for better efficiency and customer satisfaction.
- Ensure compliance with UAE labor laws and company policies.
- Track and analyze performance metrics to improve team productivity.
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