Federal Support Engineer 3

• A candidate with hands-on experience delivering technical support to public‐sector environments and strictly regulated workloads.
• 5+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers.
• Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud‐native architectures.
• Hands‐on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi‐cloud environments
• An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences
• A strong mentor to your technical peers
• A critical thinker with the capacity to understand a complex technical problem
• Self-motivated, detail-attentive, and able to continuously learn
• Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating‐system layers.
• Able to work an on-call rotating schedule that requires weekend availability

Datadog values people from all walks of life.

We understand not everyone will meet all the above qualifications on day one.

That's okay.

If you’re passionate about technology and want to grow your skills, we encourage you to apply.

To conform to U.S. export control regulations, candidates should be eligible for any required authorizations from the U.S.

Government.

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Datadog offers a competitive salary and equity package, and may include variable compensation.

Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.

In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.

It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.

Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.

Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Here are our Candidate Legal Notices for your reference.

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For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.