Federal Customer Success Manager - DevOps

Use GenAI as a thought partner to improve the quality, clarity, and strategic rigor of analysis, planning, and communication, while validating outputs and applying sound judgment.

Apply GenAI to accelerate high-leverage work such as customer preparation, follow-up quality, success planning, messaging, and internal summaries. So you spend more time driving outcomes and less time on manual overhead.

Follow company guidance on responsible AI usage and data handling.

Customers reach value more quickly and demonstrate measurable adoption and outcomes.

Engagement is proactive and structured, not dominated by reactive troubleshooting.

Renewal confidence increases through evidence of value, stakeholder alignment, and early risk mitigation.

Expansion opportunities are consistently identified and shared with Sales with clear customer context.

Advocacy and referenceability increase through identified champions, proof points, and coordinated customer storytelling.

Execution is high-quality and repeatable, enabling scale across a broader portfolio.

You are a US civilian

4-6 years of experience in Federal Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or similar customer-facing roles in direct support of US government customers.

Experience working with civilian agencies, DoD, or Intelligence Community customers

Ability to navigate complex stakeholder environments including government employees, contractors, and systems integrators.

Technical aptitude and credibility within modern software development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security).

Strong customer-facing communication skills with the ability to educate, influence, and lead structured conversations at tactical, operational, and strategic levels.

Comfort operating in a fast-paced environment that requires prioritization, focus, and consistent execution across a portfolio.

Demonstrated ownership, bias for action, and ability to manage multiple priorities with disciplined execution.

Experience working in FedRAMP, Air-Gapped, or regulated environments.

Experience working with State, Local, and Education customers.

Existing experience with software supply chain management.

Strong GenAI fluency and a demonstrated habit of using AI tools to improve execution, quality, and speed.

5 Visionary in Gartner® Magic QuadrantTM for Application Security Testing!

2025 AI Compliance Solution of the Year - AI Breakthrough Awards

2025 DEVIES Award to our SBOM Manager for a new product for its innovation and impact in developer technology

2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)

Constellation AST Shortlist: Sonatype has been listed on the Constellation ShortListTM for Application Security Testing for 2024

Data Breakthrough Awards: Sonatype was announced as a 2024 winner in the "Open Source Data Solution of the Year."

SD Times: Best in Show Security

Fast Company Best Workplaces for Innovators 2024

The Herd Top 100 Private Software Companies 2024.

Diversity & Inclusion Working Groups

Parental Leave Policy

Paid Volunteer Time Off (VTO)