FCR Recovery and Resolution Representative

High School Diploma / GED or equivalent yrs of work experience Must be 18 years of age or older Proficiency in claims recovery, resolution, or a related operational environment.

with computers and Windows based programs including Microsoft office suite: Microsoft Word, Microsoft Outlook, Microsoft Teams, Microsoft Excel (view, sort, filter) 6+ months of experience working in a medical office, healthcare facility or medical insurance company Experience serving as a peer resource, trainer, mentor, or backup for senior-level processes Ability to work full-time, Monday-Friday. Employees are required to have flexibility to work an 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime.

Experience with Co-pilot/Chat GPT or other AI Assistants Experience supporting appeals, reconsiderations, complex recovery activity, or multiple FCR workflows.

contributing to process improvement, reporting enhancement, pilot, or documentation efforts. Telecommuting Requirements: Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: Ability to manage increasingly complex claim scenarios with limited day-to-day direction. Strong analytical, problem-solving, decision-making, and research skills. Effective written and verbal communication, collaboration, and organizational skills. Ability to learn and navigate multiple systems, workflows, and lines of business. Consistent attention to quality, accuracy, documentation, and timely follow-through. *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Details Job: Claim Recovery/Resol/COB/Subro Primary Location: US-TX-Dallas Other Locations: US-CT-Hartford, US-MN-Minneapolis, US-AZ-Phoenix, US-FL-Tampa Organization: Payment Integrity CPIQ Schedule: Full-time