indeed
FCM - Technical Product Specialist - Toronto, ON
FCM
Toronto, CAN
Full Time
Mid
Onsite
1 weeks ago
Product ManagementGDSSabreUser StoriesProduct TestingStakeholder Management
Free
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Product ManagementGDSSabre
About the Role
FCM is hiring a Technical Product Specialist to lead end-to-end delivery of booking tool functionality across the Americas. The role involves creating user stories, conducting product testing, collaborating with global teams, and supporting deployment.
Key Skills for This Role
Product ManagementGDSSabreUser StoriesProduct TestingStakeholder Management
Responsibilities
- Create and manage User Stories and business requirements for platform enhancements
- Conduct end to end product review and testing to ensure solutions are fit for purpose across Americas markets
- Collaborate with local teams (US, Canada, Mexico) to capture market specific requirements
- Partner with Global Product Owners and development teams to prioritize work and allocate resources
- Support deployment, launch planning, and change management activities
- Deliver training and communication to support successful product adoption
- Track and communicate progress, risks, and delivery updates to senior stakeholders
- Share release notes tailored to the Americas, highlighting impactful changes
- Manage multiple workstreams and stakeholder expectations across regions
Requirements
- Product management experience
- Experience within FCM Americas business
- GDS experience, specifically Sabre
- Ability to write detailed requirements and user stories
- Experience in end to end product testing and delivery
- Strong stakeholder management and communication skills
- Ability to manage multiple priorities and workstreams
- Strategic thinking and proactive problem solving skills
- Senior level experience (preferred)
Full Job Posting
About The Opportunity
- Step into a high impact role at the center of FCM’s platform evolution across the Americas.
- As a Technical Product Specialist, you’ll lead the end to end delivery of booking tool functionality, partnering with global teams to shape solutions that drive adoption and customer success.
- This is a dynamic opportunity to influence product direction, optimize performance across markets, and deliver meaningful change at scale.
Key Responsibilities
- Create and manage User Stories and business requirements for platform enhancements
- Conduct end to end product review and testing to ensure solutions are fit for purpose across Americas markets
- Collaborate with local teams (US, Canada, Mexico) to capture market specific requirements
- Partner with Global Product Owners and development teams to prioritize work and allocate resources
- Support deployment, launch planning, and change management activities
- Deliver training and communication to support successful product adoption
- Track and communicate progress, risks, and delivery updates to senior stakeholders
- Share release notes tailored to the Americas, highlighting impactful changes
- Manage multiple workstreams and stakeholder expectations across regions
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Experience & Qualifications
- Product management experience
- Experience within FCM Americas business
- GDS experience, specifically Sabre
- Ability to write detailed requirements and user stories
- Experience in end to end product testing and delivery
- Strong stakeholder management and communication skills
- Ability to manage multiple priorities and workstreams
- Strategic thinking and proactive problem solving skills
- Senior level experience (preferred)
Work Perks! What’s in it for you
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising.
Benefits Include
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match
- Global career opportunities in a network of brands and businesses
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