Facility Services Manager

• Review vendor quotes for scope and price accuracy
• Approve/decline quotes in BGIS system
• Financial oversight of work performed for the client
• Review and resolve invoice referrals/escalations.
• Review and resolve invoicing errors.
• Review and approve billing for tech services.
• Review and approval of invoices for payment (Oracle).
• Respond to vendor inquiries regarding invoicing-related matters.

• Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.
• Act as main point of contact for work orders – i.e. technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
• Primary escalation point for taking care of any issues regarding service.
• Involvement in specific Emergency workorders may need to be managed from start to end.
• Requesting approvals from the client.
• Participating and gathering information for QBR’s.

• Client reporting needs as required.

• Collaborates with stakeholders and contributes to efficiency gains through activities including but not limited to identifying and implementing best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible. Implements related enhancements for the assigned region(s)

• Execute quality & compliance team activities that support the quality compliance contractual obligations.
• Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.
• With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities.
• Provide input for planning, development, execution and improvement of compliance-related processes and programs.
• Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.
• Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
• Comply with all company policies and procedures and adhere to company standards.
• Other duties as assigned.

3-5 years of relevant experience in Facility Management or Vendor Management.

Demonstrated organizational, project planning and management skills.

Technical writing skills.

Good writing and verbal communication skills.

Good training and presentation skills.

Strong analytical and problem-solving skills.

Ability to develop, analyze and understand complex processes.

Sound judgment skills based on observation of objective evidence.

Ability to perform with minimum direct supervision.

Understanding of compliance requirements of relevant external organizations.

Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

• None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.

The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us!

If you require accommodation during the recruitment process, please contact us at askHR.

Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

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