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Facility Operations Manager
Cedar & Spruce Campgrounds
Alberta, CAN
Full-time
Mid · 3+ years experience
Onsite
CAD 44-44 hourly / hour
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Benefits
- $1000 health spending account. Staff accommodations $150/month.
- Start Date: Negotiable
Job Duties
- Operational Management:
- Oversee day-to-day campground operations, including reservations, guest check-ins, and site assignments, maintenance and employee relations.
- Implement and monitor operational policies and procedures to ensure efficiency and guest satisfaction.
- Ensure all campground amenities and facilities are well-maintained, functional, and safe.
- Staff Supervision and Training:
- Recruit, train, schedule, and supervise campground staff, including maintenance personnel, park attendants, store personnel and campground hosts.
- Foster a positive work environment, encouraging teamwork and accountability.
- Conduct regular performance evaluations and provide constructive feedback to staff members.
- Guest Services:
- Ensure high standards of customer service by addressing guest inquiries, complaints and incidents promptly and professionally.
- Develop strategies to enhance the guest experience and promote repeat business.
- Handle conflict resolution and ensure a welcoming, family-friendly environment.
- Maintenance and Safety:
- Oversee the maintenance of all campground facilities, including campsites, comfort stations, day-use areas, and garbage bins.
- Identify and address any safety hazards or maintenance issues promptly, ensuring a safe environment for guests and staff.
- Coordinate with external contractors for major repairs or maintenance projects as needed.
- Administer first aid in emergency situations
- Community and Public Relations:
- Act as a contact for guests, local authorities, and community organizations.
- Promote the campground through community engagement and by fostering positive relationships with local businesses and tourism boards.
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