Facilities Manager

Lead the delivery and continuous improvement of soft services across all Busy Bees settings.

Oversee cleaning standards, schedules, materials, audit processes, and ensure compliance with hygiene requirements in childcare environments.

Manage grounds maintenance contracts, ensuring outdoor spaces are safe, well-maintained, and child friendly.

Coordinate pest control programmes across the estate, ensuring preventative measures and rapid response to issues.

Oversee waste management contracts, ensuring safe disposal, recycling practices, and environmental compliance.

Act as first-line escalation point for cleaning concerns, pests, landscape issues.

Manage and triage incoming queries from centres efficiently, providing solutions or contractor instructions.

Monitor and analyse recurring issues, implementing root-cause improvements.

Manage relationships with all soft-service providers.

Monitor performance for each contract area through KPIs, SLAs, and regular review meetings.

Ensure all providers adhere to Busy Bees standards, safeguarding requirements, and health & safety legislation.

Assist with minor facilities duties when required, such as ensuring deliveries are correctly handled and distributed.

Directly support the day-to-day function of the National Support Centre (NSC), including distribution of post and ensuring staff & visitor facilities and refreshments are available, stocked and running efficiently.

To support the National Support effectively, 3-4 days in the office would be expected.

Arrange and assist with ad hoc meeting and events for NSC teams.

Ensure all soft services comply with industry regulations, safeguarding expectations, and health and safety standards.

Maintain documentation associated with cleaning chemicals, COSHH, pest treatment plans, and security procedures.

Conduct regular audits of centres to ensure adherence to Busy Bees soft-service policies.

Experience managing soft services in a multi-site, regulated, or high-traffic operational environment.

Strong understanding of cleaning standards, pest control practices, grounds maintenance, and waste protocols.

Contractor management experience with the ability to challenge performance and drive service improvements.

Excellent communication and organisational skills.

Ability to manage high volumes of operational queries in a calm, structured manner.

Competent with digital systems, including auditing tools and sign-in/compliance platforms

High attention to detail and commitment to maintaining safe, clean environments.

IWFM qualification (Level 3 or above) or equivalent soft services/facilities certification.

Health & Safety training (e.g., IOSH Managing Safely).

Experience supporting childcare, education, or safeguarding environments.