Facilities and Operations Manager

Oversee and manage the teams responsible for reception, security and cleaning.

Prepare and keep up to date the Facilities Management (FM) Plan for AKC, covering each 'hard' and 'soft' service, planned preventative maintenance and lifecycle replacements, ensuring a safe, high-quality operating environment.

Act as first point of contact for technical support, resolving issues in-house where possible and allocating the correct supplier to reduce callouts.

Manage, plan and monitor day-to-day repairs and maintenance, ensuring works are completed on time and to a high standard, in line with the approved FM plan.

Coordinate and manage suppliers working in and around AKC, checking and approving completed work for budget, timescale and quality.

Receive, review and act on suppliers' reports (e.g. lifts, eye bolts, water sampling, lighting protection), resolving defects and providing technical advice to ensure legislative compliance.

Maintain maintenance and H&S documents, registers, systems and asset registers, acting as knowledge-holder for Operation Manuals, as-built drawings, maintenance records, licences and operating certificates.

Monitor maintenance supplies, spares and stock levels to ensure availability.

Own the H&S policy for AKC, liaising with outsourced consultants to ensure compliance and required checks.

With the AKC IT team and external providers, maintain core building services systems including FM, Room Booking and Security.

Drive environmental, energy, water-saving and recycling initiatives; deliver minor projects to optimise space and support major projects; support retail tenant relationships; and ensure gardens and grounds are well maintained.

Liaise with the Estate Landlord, their agents and other KX Estate building managers on estate management, security, the public realm and neighbourly relations.

Respond to emergencies or other urgent issues involving AKC.

Prepare the annual operational plan and budget, provide commentary for the monthly finance report and work with the Property Finance Manager to keep forecasts current.

Lead supplier procurement for building management.

Approve supplier invoices and staff expenses within budget, seeking approval for any excess spend.

Embed safeguarding across operations, supplier contracts and policies.

Review service standards and benchmark costs against comparable buildings for value for money.

Manage SLA standards, KPIs and targets for the team.

Own and maintain the building management risk register.

Attend AKF(UK) Property Committee meetings.

Work flexibly to support events and incidents outside regular hours.

Complete Security Audit actions promptly and keep policies current, including the Critical Incident Plan and Office Security Plan.

Support the events management team with large and complex events (car parking, traffic control, security, first aid, hospitality) and with dismantling, removal and clearing afterwards.

Promote a culture of teamwork, service, quality, transparency, accountability, innovation and continuous improvement across the building management team.

Supervise, coach and mentor staff, building a skilled, motivated team that exemplifies AKF (UK) values and behaviours.

Set and evaluate annual performance objectives in line with AKF (UK) procedures.

Identify staff with advancement potential and support their development as part of succession planning.