F&B Service Expert
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Key skills for this role
About the Role
Guest Service Experts deliver exceptional dining experiences by managing services, ensuring safety, and maintaining professionalism in a fast-paced environment.
Key Skills for This Role
Responsibilities
- Set tables and ensure dining area is prepared for guests.
- Communicate with the kitchen to coordinate food delivery.
- Interact with and serve guests during their meal.
- Clean work areas and supplies to maintain hygiene standards.
- Follow company policies, safety procedures, and quality standards.
- Maintain professional uniform, personal appearance, and communication.
- Stand, sit, or walk for extended periods; move over sloping, uneven, or slippery surfaces.
- Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Requirements
- High school diploma or G.E.D. equivalent.
- Less than 1 year related work experience.
- No supervisory experience required.
Full Job Posting
Position Summary
- Our jobs aren't just about putting food on the table; we want to build an experience that is memorable and unique.
- Guest Service Experts take initiative and deliver a wide range of services to ensure guests enjoy their meal.
- Tasks include setting tables, communicating with the kitchen, interacting and serving guests, and cleaning work areas and supplies.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Critical Success Factors
- Creating a safe workplace, following company policies and procedures, upholding quality standards.
- Ensuring uniform, personal appearance, and communications are professional.
- Ability to stand, sit, or walk for an extended time; move over sloping, uneven, or slippery surfaces.
- Ability to read and visually verify information (menu management).
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
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