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F&B Premium Manager
Eastlands Venue Services Limited
Manchester, GBR
Full-time
Mid
Onsite
Discovered 2 weeks ago
Microsoft OfficeEPOSPlanday
Free
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Key Skills for This Role
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Day to Day Key Responsibilities
- Lead the delivery of premium food and beverage operations across live entertainment events at Co-op Live.
- Inspire, coach and develop high-performing hospitality teams to deliver exceptional guest experiences.
- Ensure premium hospitality areas are fully prepared and operationally ready for every event.
- Drive commercial performance through effective labour management, stock control and operational efficiency.
- Champion outstanding guest service, continuously improving the premium experience through feedback and innovation.
- Work collaboratively with Culinary, Logistics and Event Operations teams to deliver seamless events.
- Support recruitment, onboarding and the ongoing development of your team.
- Ensure compliance with food safety, health & safety, licensing and company standards.
- Use operational data and reporting to identify opportunities for continuous improvement.
- Support the delivery of special events and contribute to the continued success of Premium Hospitality at Co-op Live.
Skills, Knowledge & Expertise
- Proven experience managing premium hospitality or high-volume food and beverage operations.
- Experience leading operational teams within a stadium, arena, live events or similar fast-paced hospitality environment.
- Demonstrable experience leading, coaching and developing high-performing teams.
- Strong commercial awareness with experience managing labour, costs and operational performance.
- Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong communication and interpersonal skills with the ability to influence and build relationships at all levels.
- Experience using Microsoft Office, EPOS and workforce management systems.
- Good understanding of food safety, allergen management, COSHH and licensing legislation.
- Level 2 Food Safety qualification (or equivalent).
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