F&B Operations Manager
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Key skills for this role
About the Role
Seven ounce cafe is hiring an F&B Operations Manager to ensure exceptional guest service, coach staff, and maximize profitability. The role involves managing outlet operations, preparing budgets, and analyzing business performance.
Key Skills for This Role
Responsibilities
- Ensure staff deliver brand promise and provide exceptional guest service
- Observe employee guest interactions and coach staff in guest service skills
- Handle guest and internal customer complaints and enquiries in a timely manner
- Operate the outlet to maximize profitability while delivering brand promise
- Assist Director of F&B Operations in preparing annual business plan and budget
- Analyze outlet business performance to facilitate accurate forecasting
- Proactively manage outlet financial targets and costs based on KPIs
Requirements
- Experience in F&B operations management
- Strong guest service and coaching skills
- Ability to analyze business performance and manage budgets
Full Job Posting
Job Responsibilities
- Ensures that the staff deliver the brand promise and always provide exceptional guest service.
- Ensures that the staff provide excellent service to internal customers in other departments.
- Observes employee guest interactions and coaches staff in guest service skills as necessary.
- Ensures that all guest and internal customer complaints and enquiries are handled in a timely courteous and efficient manner following through to ensure problems are resolved satisfactorily.
- Ensures that the outlet is operated in line with goals to maximize profitability while delivering on the brand promise.
- Assists the Director of F&B Operations in preparing the Annual Business Plan and budget for the outlet.
- Supports the Director of F&B Operations in analysing outlet business performance to facilitate accurate and meaningful forecasting.
- Proactively manages outlet financial targets and costs based on key performance indicators.
Compensation
- Salary: AED 4,500.00 per month
Employment Type
- Full time
Work Location
- In person
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