F&B Manager

Role Overview

Education and Experience

• High school diploma or GED plus four years of experience in food and beverage, culinary, or a related professional area.
• Alternatively, a two-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major plus two years of relevant experience.
• Knowledge and proficiency in applicable food and beverage laws and regulations.

Financial and Operational Management

• Develop and manage financial, employee engagement, and guest satisfaction plans for food and beverage departments.
• Maintain a positive cost management index for kitchen and restaurant operations.
• Use budgets to understand and support financial objectives.
• Manage daily food and beverage department operations.

Team Leadership

• Supervise and manage employees, set performance standards, and monitor productivity.
• Provide coaching, counseling, mentoring, and training to team members.
• Create a workplace focused on motivation, empowerment, teamwork, continuous improvement, and service.
• Set goals and priorities and provide leadership, vision, and direction for departmental work.

Guest Service

• Provide excellent customer service and respond quickly and proactively to guest concerns.
• Take ownership of guest complaints or problems until they are resolved or addressed by the appropriate person.
• Verify that banquet functions and daily service standards meet or exceed guest expectations.
• Communicate guest needs and provide guidance, feedback, and coaching to improve service.

Human Resources and Communication

• Conduct timely performance reviews and identify the development and educational needs of employees.
• Develop training programs or classes and teach or instruct others as needed.
• Develop action plans based on employee engagement and guest satisfaction results.
• Maintain effective communication through logs, department meetings, and property meetings.

Workplace

• The position is based at The Pearl Island in Doha, Qatar and is not remote.

Schedule

• The position is scheduled as full time.