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F&B Captain
AccorHotel
Dubai, UAE
Full-time
Associate
Onsite
Discovered 3 weeks ago
Food and beverage serviceCustomer serviceWaiter and busboy supervisionTeam leadershipTeam managementFood and beverage menu knowledge
Free
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Food and beverage serviceCustomer serviceWaiter and busboy supervision
Role Overview
Provide professional, customer-focused food-and-beverage service and help the outlet manager run the outlet smoothly.
Act as an ambassador for the hotel's food-and-beverage experience and help create memorable guest experiences.
Key Skills for This Role
Food and beverage serviceCustomer serviceWaiter and busboy supervisionTeam leadershipTeam managementFood and beverage menu knowledge
Full Job Posting
Role overview
Provide professional, customer-focused food-and-beverage service and help the outlet manager run the outlet smoothly.
Act as an ambassador for the hotel's food-and-beverage experience and help create memorable guest experiences.
What you will do
- Supervise waiters and busboys in the assigned area.
- Perform food-and-beverage service according to hotel performance standards.
- Maintain detailed knowledge of the assigned outlet menu and advise guests.
- Handle customer complaints and queries satisfactorily.
- Ensure the outlet is set up and operating smoothly.
- Direct the service team so duties are performed to standard.
- Ensure employees receive adequate training.
- Organize and control supplies and maintain beverage-stock records.
- Check mise en place before and after operations.
- Coordinate ongoing skills training with the Headwaiter or Outlet Manager.
- Perform other duties assigned by the supervisor.
Requirements
- Two to three years of previous hotel-industry experience is preferred.
- Excellence in strategic leadership and team management is required.
- Creativity and passion for food and customer service are required.
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