Expert, Global Operations Products & Service Delivery

Who are we?

Job Summary

Responsibilities

• Service Delivery & Lifecycle Management
• Drive operational readiness, service transition, and lifecycle management activities for new and existing products and services
• Partner with Product Management, Engineering, and Operations teams to ensure operational requirements are incorporated into product design and delivery models
• Establish and maintain scalable operational processes, controls, procedures, and governance frameworks
• Develop sustainable operating models that support ongoing service delivery, supportability, and operational excellence
• Ensure services can be effectively deployed, supported, measured, and continuously improved throughout their lifecycle
• Support operational assessments, readiness reviews, and launch activities for product enhancements and infrastructure initiatives
• Service Delivery & Operational Excellence
• Drive continuous improvement of service delivery processes by identifying risks, gaps, and opportunities to enhance quality, scalability, and customer outcomes while establishing effective operational controls and governance
• Partner with Product, Engineering, Technology, Operations, and regional stakeholders to align business and operational requirements and develop sustainable service delivery solutions
• Lead cross-functional initiatives from requirements through implementation and operational transition, including project coordination, risk management, UAT, stakeholder engagement, and change enablement
• Promote collaboration, continuous improvement, and knowledge sharing to strengthen organizational capabilities
• Analytics & Continuous Improvement
• Analyze operational and service delivery performance data to identify trends, risks, and opportunities
• Define and track KPIs to measure service effectiveness, operational performance, and business outcomes

Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, or a related field
• Experience in data center, infrastructure, telecommunications, technology, or professional services environments is a plus
• Typically 7-10 years of experience in Service Delivery, Operations, Business Analysis, Process Improvement, Product Operations, or Operational Excellence
• Proven experience operationalizing products, services, or technology solutions and supporting them through their lifecycle
• Experience partnering with Product Management, Engineering, Technology, and Operations teams
• Strong skills in business analysis, process design, workflow optimization, operational readiness, and stakeholder management
• Experience leveraging data, KPIs, and performance metrics to drive operational improvements and business outcomes
• Working knowledge of Lean Six Sigma, Agile, and change management methodologies
• Strong communication, facilitation, and presentation skills with the ability to influence stakeholders across organizations
• The targeted pay range for this position in the following location is / locations are:
• Canada - Toronto Office TRO : 99,000 - 149,000 CAD / Annual
• United States - Dallas Infomart Office DAI : 103,000 - 155,000 USD / Annual
• Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
• The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
• Equinix Benefits
• As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
• Employee Assistance Program : An Employee Assistance program is available to all employees.
• Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .
• Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
• We use artificial intelligence in our hiring process. Learn more here .