Experienced Customer Experience Program Management Professional

KEY RESPONSIBILITIES

• Lead and oversee the execution of customer programs ensuring they are delivered on time, within scope, and budget.
• Manage program risks and issues proactively to minimize impact on program objectives.
• Collaborate with cross-functional teams and customers to ensure alignment and successful program outcomes.
• Provide leadership and guidance to program teams to drive accountability and high performance.
• Monitor and report program performance metrics to senior management and stakeholders.
• Maintain full project load while meeting key project metrics
• Work directly with customers both internal and external on an as-needed basis
• Manages multiple ongoing projects simultaneously from point of sale acceptance through delivery and installation at customer site to successful invoicing at project completion
• Works on multiple customer impacting components and systems required for successful implementation of electronic key systems

YOU MUST HAVE

• Minimum of 6 years of proven experience in customer support management or similar role.
• Strong leadership and team management skills with the ability to guide and motivate cross-functional teams.
• Excellent strategic thinking and problem-solving skills to manage complex customer programs effectively.
• Strong understanding of program management principles and methodologies, including risk management and performance tracking.
• Experience managing customer programs with multiple stakeholders, ensuring alignment and successful delivery.
• Strong organizational, time management, project management, and analytical skills

WE VALUE